Student Services Coordinator (Full-time term)
Replacement position for a regular permanent Employee that is on leave, Full-Time Term, Canadian Union of Public Employees (CUPE) Local 1281 Unionized.
Start Date: January 3, 2018
Tentative End Date: February 15, 2019
The Student Services Coordinator is a full-time employee who is responsible for the day-to-day functioning of the YUGSA office and assists with the delivery of the association’s services. The position is responsible for providing front-line service and advocacy support to YUGSA membership. The duties fall under three categories, a) general administrative, b) graduate student services, and c) executive support. The Student Services Coordinator’s primary function is to coordinate services, (excluding the health plan). This position reports directly to the Executives of the YUGSA.
Required Skills and Experience
- General office administration and management, communications, reception, and inquiry responses and follow-ups.
- Computing skills including knowledge of operating Macintosh (Apple Mac) computers and Microsoft Office application on this platform.
- Excellent organization skills.
- Student advocacy work.
- Current and comprehensive knowledge of the communities and structures at York University.
- Knowledge and experience working with student unions, and with graduate student issues.
- Background knowledge and experience in the students’ movement and federations in Canada.
- Strong interpersonal skills and an ability to work with university administrators, graduate students, undergraduate students, and co- workers in a unionized environment.
- Performs general office work including liaising with and supporting other staff members.
- Provides front-line services to students and is a focal point for providing information related to the resources and services that the YUGSA provides.
- Is the primary staff person to provide members with ISIC cards.
- Is the primary staff person to provide assistance to members applying for YUGSA funding, in conjunction with the Vice-President Finance and Services.
- Is the primary administrator of the YUGSA’s Emergency Loan Fund.
- Assists in the maintenance of office equipment and supplies and organizational needs.
- Assists the Vice President Internal with communications to YUGSA members, including updates to the e-newsletter and the YUGSA website.
- Works directly with individual students who come in for assistance and advocacy in conflicts with York University administration, departments, faculty and staff.
- Works with students on petition and appeal processes or academic hearings. Informs students of the processes and assists them in preparing for them. When requested by the student and deemed necessary by the advocate, the Student Services Coordinator accompanies students to hearings/meetings/panels and advocates on their behalf.
- Keeps detailed confidential records for individual students.
- Keeps public records of the types of concerns students are bringing forth, where and with whom. Generates campaign and service recommendations for the YUGSA Executive based on these records.
- Generates recommendations for policy changes in the University based on these records.
- Maintains up-to-date information files on university practices, professors’ responsibilities, and policies as they relate to student rights.
- Keeps a list of related contacts in the University.
- Liaises with allied organizations at York working on questions of equity, advocacy, and support to graduate students, including CUPE 3903.
- Where time permits, assists in the implementation and promotion of campaigns and services and the Canadian Federation, as they pertain to the work of the YUGSA.
- Supports the Resource Coordinator in providing support to the YUGSA Executive and attends YUGSA Executive meetings.
- On occasion, the Student Services Coordinator may be asked to attend to other YUGSA office duties in the event of another employee’s illness, leave, or absence. If this request exceeds three days of work, the employer shall schedule a meeting with the employee before additional duties are taken on in order to negotiate any additional responsibilities together. In the event that responsibilities are assumed outside of the description above, the employee will be relieved of a proportional amount of their own regular work to accommodate the increased responsibilities generally associated with another employee.
Applications due: October 27